Greetings,

Over the course of my ten-year professional career, I have consistently demonstrated strong motivation and have been recognized for my expertise in logistics, customer experience, and process automation. A key strength that defines my professional journey is the ability to build and maintain lasting client relationships across all levels of business.

In the past six years, I have held roles as a Support Analyst, Senior Specialist, and Account Owner, gaining extensive experience in client-facing operations and technical support. These roles have further refined my ability to align customer needs with effective technical solutions, ensuring high levels of satisfaction and operational efficiency.

My commitment to continuous learning led me to earn a Bachelor of Science in IT Management, which has provided a strong foundation for my transition and growth within the IT sector. While my earlier roles did not focus specifically on IT systems development or software engineering, I proactively pursued training in these areas. As a result, I have successfully implemented a variety of IT-driven initiatives, including automation and system integration projects.

These experiences have not only strengthened my technical skills but have also enhanced my practical, hands-on expertise—positioning me to contribute meaningfully to technology-driven environments.

I look forward to connecting with fellow professionals and exploring potential collaborative endeavors. Please feel free to reach out to me to discuss opportunities for mutual growth and success.

You may access and download my resume from the link provided below.

Kind Regards,
Ritish Jolicoeur